Elements and Performance Criteria
- Induct and orient staff
- Establish and maintain working relationship with workers
- Provide new workers with information about the organisation, team/workgroup and their work roles and responsibilities
- Provide workers with access to resources, support and networks required in their role
- Ensure new workers have a job description and work plan
- Provide new workers with information about available skills development options if required
- Clarify and review work plan with worker and/or team / workgroup
- Discuss and clarify implications, expectations and potential issues arising from work plan from the perspective of the worker, the organisation and, where appropriate, clients
- Consult with individual worker and associated workgroup where appropriate and clarify how work plan is to be implemented to address identified objectives in accordance with organisation values, standards and guidelines and specific work role requirements
- Review work plan regularly in discussion with worker and workgroup, where appropriate
- Discuss work role, functions and issues and adjust work plan if necessary
- Monitor performance in consultation with worker
- Identify, agree and document performance goals
- Regularly review worker's performance against agreed criteria/expectations in line with organisation guidelines
- Provide feedback to worker on performance and discuss
- Identify short and longer term skills and knowledge development needs or preferences in consultation with worker
- Develop and document individual training and development plans in consultation with worker
- Develop strategies and provide support for ongoing development of worker and/or workgroup
- Support workers in their work role
- Discuss work load and other work-related issues with workers on a regular basis
- Explore and implement support mechanisms to address issues in line with individual, workgroup and organisation requirements
- Support workers and workgroup to identify and resolve work-related issues
- Support workers to establish and maintain effective relationships with colleagues, clients, communities and other service providers in line with requirements of their work role
- Identify areas of tension or conflict in relationships and take steps to address contributing factors and issues
- Provide coaching as required to develop and enhance workers' skills and knowledge in line with work role requirements
- Provide leadership to the team
- Assist team to identify and work towards goals and objectives in line with organisation's values and directions
- Provide support and encouragement to the team and take steps to maintain or improve cooperation and cohesiveness
- Identify barriers to team effectiveness and potential causes or factors contributing to those barriers
- Put in place strategies to enhance team effectiveness by addressing identified barriers
- Assist workers to plan career paths
- Discuss worker's career options and preferences
- Identify opportunities for career progression or development
- Identify training and development needs in line with individual preferences and organisation requirements
- Develop and document an individual training and development plan to reflect individual and organisation requirements
- Assist workers to develop their skills and knowledge in line with individual and organisation guidelines